Supporting you

We want to keep your systems up and running rather than waiting until they break before fixing them.  This approach means we can also add to any existing support agreements you have, rather than completely replacing them. That means the time we spend fixing your IT issues is a cost to us, not to you. In this way we’re challenged to keep your systems up and running around the clock to meet your business needs
 
We monitor and manage your service 24 hours a day, seven days a week, 365 days of the year. Using our RedAlert! service, we aim to resolve issues before they take your system down - patch management, event log monitoring and resource usage are included.  For those rare occasions we’re unable to achieve this – such as an unforseen hardware failure - we use our nationwide team of support engineers to arrive onsite in accordance to strict Service Level Agreements (SLAs). 

We have a range of support options to meet your specific needs. They include:

• Pre-pay support  - No ongoing costs or contract, simply buy incident-based support packages and call them off as you need them

• Systems monitoring & reporting - Fitting in alongside your existing support, this provides additional tools for your current support team to use and track trends, preventing problems before they happen

• Total Care - Taking systems monitoring and reporting to the next level, we provide a total support package including patch management, system maintenance, reporting and onsite hardware support. You can be safe in the knowledge that we have every angle covered in supporting your entire environment